We at EtonX are committed to ensuring that all the information we hold about you (referred to as “personal data”) is safe and secure. This privacy policy explains what data we collect, how we use it, and what your rights are. Please reach out to us if you have any questions by emailing us at support@etonx.com.
Who is EtonX?
EtonX Limited (company number 09624046) is a company wholly owned by Eton College, offering online courses to teenagers and young adults.
Why read EtonX’s privacy policy?
This privacy policy applies to personal data collected by EtonX through our marketing website (https://etonx.com), learning platform (https://my.etonx.com), the helpdesk website (https://support.etonx.com), email communication, and other interactions. It explains what personal information we collect and how we use it.
What types of personal information does EtonX collect?
We collect the following personal data from students:
- First name, last name, date of birth
- School
- Course results and progress
- Certificates
- Records of time spent and number of logins on the EtonX learning platform
- IP address and login timestamps
- Any chats we have had with you about your needs
We may also collect email addresses for communication and marketing purposes where you have given consent. We do not collect any special category data such as medical or criminal records.
How does EtonX use your personal data?
We process personal data to provide our online learning services to you. Specifically, we use your personal information to:
- Create and manage your account on the EtonX learning platform.
- Track your progress in courses, including certificates earned, and provide reports to your school, if applicable.
- Respond to any queries or issues you may have, including any chats related to your needs.
- Send you information about other courses or services, but only where you have opted in for marketing communication.
How we use your information:
| What we use your information for | What type of information we use | What legal reason we have for using it |
|---|---|---|
| Create and manage your account on our platform | First name, last name, date of birth, school, email address, login information | Needed to provide you with our services |
| Track your progress and provide course reports | Course results, progress, certificates, records of time spent, number of logins | Needed to provide you with our services; to support your learning effectively |
| Provide automated feedback on student answers | First name, submitted responses | Needed to provide you with effective educational support and timely feedback |
| Respond to queries or issues | Any chats we have had with you about your needs | To help answer your questions and improve our services |
| Marketing communications | Email address | Consent |
| Ensure platform security and integrity | IP address, login timestamps | To ensure our platform is secure for all users |
Use of OpenAI Services
EtonX uses OpenAI (the company behind ChatGPT) to provide automated feedback on student answers. This service helps us deliver timely and constructive feedback to support your learning experience.
The following personal data may be shared with OpenAI:
- First Name: To personalise the feedback provided.
- Submitted Responses: To allow the generation of specific feedback on your answers.
OpenAI processes this data solely to help EtonX provide educational support to learners. OpenAI is bound by strict data protection agreements and will use your data only as instructed by EtonX. We ensure that all data shared with OpenAI is managed securely, in accordance with applicable data protection laws.
If you have any questions about the use of OpenAI services, please contact us at support@etonx.com.
Data Security
We take your privacy very seriously and have put in place appropriate technical and organisational measures to keep your data secure. Personal data is stored on secure servers managed by our sub-processor, Accipio, which hosts the EtonX learning platform on UK-based servers.
The security measures in place include:
- ISO27001 certification for information security management.
- Encryption of data in transit and at rest.
- Multi-factor authentication (MFA) for all admin accounts.
- Daily vulnerability scans and annual penetration testing.
Additionally, only authorised personnel from EtonX and Accipio can access your data, as listed in our Data Sharing Agreement.
Data Sharing
We may share your personal data with our service providers, Accipio, Hubspot, and OpenAI, in order to deliver our services and manage our marketing communications. These partners are bound by strict data protection agreements to use your data only as instructed by EtonX, and to maintain its security.
We do not share any personal data without your consent unless required by law.
How long does EtonX keep your personal data?
- User Accounts: Your account will be maintained for two years of inactivity, after which it will be deleted along with all associated data.
- Course Results and Progress: Performance data, including certificates, will be anonymised one year after your access ends.
- Records of Time Spent and Logins: Retained for up to two years for analytical and support purposes.
- Marketing Data: We retain your contact details for marketing purposes until you withdraw consent or after a period of inactivity.
- Chats Related to Your Needs: Retained for up to two years to provide continued support and to help us improve our services.
You have the right to:
- Access the personal information we hold about you.
- Request correction of your personal information if it is incorrect.
- Request deletion of your data (except in situations where we are required by law to retain it).
- Withdraw consent for us to use your personal information for marketing purposes.
More information about these rights can be found online here https://ico.org.uk/your-data-matters/.
If you are unhappy about something, you can make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would like the chance to deal with your concerns before you approach the ICO, so please contact us first at support@etonx.com.
What happens if EtonX needs to change this privacy policy?
We may need to update this policy from time to time. The latest version will always be available on our website. If there are significant changes, we will notify you directly where appropriate.
Contact Us
If you have any questions about this privacy policy, please email us at support@etonx.com.