Verbal Communication

Communicate more effectively with the people around you.

Course Director: Jonnie Noakes

Head of Teaching & Learning, Eton College

Course overview

Our Verbal Communication course will help improve your communication skills, and show you how to build rapport, and approach different types of conversation with confidence. You will be guided by videos giving you examples of practical applications of the techniques used and will have an opportunity to practise throughout the course.



Good Verbal Communication

  • Importance of good verbal communication
  • Your strengths and weaknesses
  • Personal goals and areas of development


Building Rapport

  • How to build rapport
  • Sustaining conversation


Concise Communication

  • Structuring a clear message
  • Cohesive and clear language
  • Staying on topic


Clear Communication

  • Importance of being direct and using precise language
  • Improving vocal pace and tone
  • Improving intonation


Responding to Others

  • Active listening skills
  • Good responding habits for clear communication
  • Turn-taking and avoiding interrupting


Difficult Conversations

  • Emotional triggers
  • Strategies for calm response
  • Expressing your needs

Verbal Communication – learning outcomes

By the end of this course, you will be able to:

  • Identify your communication strengths and weaknesses
  • Interact confidently and build rapport
  • Engage others by speaking clearly and expressively
  • Structure your message concisely
  • Respond to others and manage turn-taking
  • Handle difficult conversations

Study options

Students can choose from two study modes to best suit their schedule and learning needs.



Self-paced, independent learning which students complete at their own pace.

See how it works >

  • 7-10 hours of learning materials
  • Diagnostic test to measure skill level
  • Progress dashboard
  • Certificate of completion
Purchase Self-Study Course

From a school?

We can work with you to create custom packages and pricing. Get in touch with our team to discuss your requirements.

Important information


As part of our rigorous safeguarding procedures, all EtonX tutors and staff have passed an enhanced DBS check and Child Safeguarding course.

Privacy and data

We take every step to ensure the security of your personal data. For information on how we collect and use your data, see our Privacy Policy.

Technical requirements

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Entry requirements

The minimum level of English required to participate in our courses is Upper Intermediate or B2 on the CEFR.

The best thing about the EtonX course is that I really benefited from the live group classes. These classes provided me a chance to put what I've learnt into practice, and it successfully boosted my communication skills. Everything I've learnt from the EtonX Verbal Communication course can be practiced and used in daily life.

- Yik Nam, Verbal Communication, Hong Kong